Signature Worldwide were able to customize a training and reinforcement program that would provide results long after the initial training was complete. This meant that every touch point along the customer journey must be dealt with in the same consistent and professional manner, from management to front-line associates. There was a strong need for culture change regarding customer experience.Ĭummins specifically wanted their brand statement, “I am Cummins”, to become the mentality shift throughout the organization. An “Us” versus “Them” culture had led to a lack of trust and morale within the front-line associates and combined with a lack of performance feedback had then led to failing customer service. The Cummins Western Canada division had identified some internal challenges which were causing division between management and front-line staff. Hotel Reservation Sales Training PackageĬummins provide sales, service, and parts for their clients around the world who have / use their state-of-the-art diesel and natural gas-powered engines for on-highway and off-highway use.Management Training Solutions Menu Toggle.Professional Sales Training Menu Toggle.Training Reinforcement & Measurement Menu Toggle.Long Term Care Customer Service Training.Casino Sales & Customer Service Training.Behavioral Health Phone Intake Training.Customer Service & Inside Sales Training Menu Toggle.
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